Technical Support Engineer

Support Engineer role to support customer's computer systems and networks infrastructure.

Job description

As part of the Technical Support Team, a Technical Support Engineer is responsible to install, maintain and troubleshoot our customer's IT infrastructure assets, including servers, SAN/NAS storage, networking equipment, IT spare parts and related software.

Main responsibilities
  • Install and configure customer's IT infrastructure assets, including servers, SAN/NAS storage, networking equipment, IT spare parts and related software.
  • Monitor and maintain customer's computer systems and networks.
  • Providing help in setting up the systems or to resolve technical issues, either by face-to-face or over the phone.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Replace spare parts as required.
  • Provide support, including procedural documentation and relevant reports.
  • Follow diagrams and written instructions to repair a fault or set up a system.
  • Responding to customer's support request within agreed time limits to call-outs.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritize and manage many open cases at one time.
  • Rapidly establish a good working relationship with customers and principals.
Qualifications
  • Maximum 30 years old.
  • Linux and/or Windows administration.
  • Experience in servers, SAN/NAS storage or networking equipment will be a plus point
  • Candidate must possess at least Diploma or Bachelor's Degree, preferably Computer Science, Information Technology, Electrical Engineering, Telecommunication, Communication fields. Fresh Graduates from Computer Science or Information Technology fields are welcome to apply.
  • Required language(s): Bahasa Indonesia and English. Mandarin language ability is a plus.
  • At least 2 Year(s) of working experience in the related field is required for this position.
  • Required Skill(s): Logical thinking, Communication, Active listening, Problem solving, Customer handling, 'Can Do' spirit.
  • Candidates must possess positive attitude, trustworthy, demonstrate initiative and independence, with the desire and ability to drive for excellence in a fast-paced, target-oriented environment.
  • Preferably Entry Level Staff (non-management & non-supervisor), specialized in customer support or equivalent.
  • BYOD (Bring Your Own Devices) policy. Candidates will use their own electronic devices (i.e. notebook, handphone, or tab) for work.
Notes
  • Only candidates with qualifications as above that will be processed.
Employment type
Contract
Position level
Staff (non-management & non-supervisor)
Year(s) of experience
Minimum 2 years