Extending the maintenance support for your out-of-warranty and end-of-life IT equipment.

When business heavily depends on IT, maintaining IT infrastructure will becomes imperative. Servers, Storage and Network Devices require periodic 'health check' to ensure continuous operation. Our Preventive Hardware Maintenance Program is a value added services, designed to help our Customers to optimize their IT reliability, accessibility, and serviceability (RAS).

Flexible Package Selection

We provide periodic hardware maintenance contract and available in Maintenance 8x5 and Maintenance 24x7 packages, supported by our certified, trained, and experienced engineers. We are very competent in this field, we work fast and willing to share risk. Both program feature phone and onsite support, and also hardware replacement in case of device malfunction.

Features Comparison

Services Features Maintenance 8x5 Maintenance 24x7 Note
Periodic Hardware Maintenance YES YES Irrevocable Hardware Maintenance Program, minimum 1 year period
8.00 to 17.00
Monday to Friday
YES YES Excluding public holidays
24 hours a day
7 days a week
NO YES Including holidays
Telephone Assistance YES YES Problem-solving assistance on hardware issue over telephone
On-site support YES YES Engineering site visit to fix the unsolved problems, including all materials and labor required to restore the hardware to full operating status
Backup Unit YES YES Problem-solving assistance on hardware issue over telephone
On-Site Critical Spare Part OPTIONAL YES Problem-solving assistance on hardware issue over telephone
Pre-Scheduled Technical Visit YES YES Problem-solving assistance on hardware issue over telephone