Extending the maintenance support for your out-of-warranty and end-of-life IT equipment.
When business heavily depends on IT, maintaining IT infrastructure will becomes imperative. Servers, Storage and Network Devices require periodic 'health check' to ensure continuous operation. Our Preventive Hardware Maintenance Program is a value added services, designed to help our Customers to optimize their IT reliability, accessibility, and serviceability (RAS).
We provide periodic hardware maintenance contract and available in Maintenance 8x5 and Maintenance 24x7 packages, supported by our certified, trained, and experienced engineers. We are very competent in this field, we work fast and willing to share risk. Both program feature phone and onsite support, and also hardware replacement in case of device malfunction.
Features Comparison
| Services Features | Maintenance 8x5 | Maintenance 24x7 | Note |
|
Periodic Hardware Maintenance |
YES | YES |
Irrevocable Hardware Maintenance Program, minimum 1 year period |
|
8.00 to 17.00 Monday to Friday |
YES | YES |
Excluding holidays |
|
24 hours a day 7 days a week |
NO | YES |
Including holidays |
|
Telephone Assistance |
YES | YES |
Problem-solving assistance on hardware issue over telephone. |
|
On-site support |
YES | YES |
Engineering site visit to fix the unsolved problems, including all materials and labor required to restore the hardware to full operating status. |
|
Backup Unit |
YES | YES |
Identical or similar temporary hardware replacement shall be provided if the problem remain unsolved in 3 (three) working days. |
|
On-Site Critical Spare Part |
OPTIONAL | YES |
Hardware spare part replacement will be assisted by a service engineer, unless it is customer-installable. |
|
Pre-Scheduled Technical Visit |
YES | YES |
Scheduled technical visit to prevent and identify potential problem. |
