Terminology, Quality Assurance, RMA and Warranty
With more than 15th years of experience, MCA Indonesia provides only the highest quality of support expertise to enterprise customers, while also helping them to manage the total cost of ownership (TCO) on high-end server, storage, network equipment and spare parts.
Value-add services, custom systems Integration and customer service are our business. We carefully test all refurbished products to uncover any defects, and make the decision to allow or deny product release every day. We use the following terminology to let our customers to understand the condition of the hardware before they buy it: new in box (NIB), unused open box, pulls and refurbished. Most of products we sold are protected against any defective part by a full 1 year hardware only warranty, unless otherwise noted. We also offer up to 5 year optional extended warranty & service plans.